BPO LATAM is your most convenient and economical solution in Latin America to outsource your operative processes. We have 50 years of experience providing our clients quality corporate services. We offer you quality, safety and efficiency at a lower cost. We have state-of-the-art technology and a qualified team of professionals to offer our clients the best and flexible solutions to meet all their requirements.

We base our strategy and efforts on our expertise and dedication. We combine the experience and strengths of two leading companies: CONTALFA and ASAP to assure a high quality and trust worthy service.

CONTALFA, specializes in legal, administrative and financial services. It has been in the market for 50 years, serving over 500 companies.  ASAP is the leading company in Venezuela in the field of Talent Management, with more than 2000 employees and serving about 300 distinguished clients.

We guarantee a successful execution of your non-core business processes at a fraction of your current internal costs, to increase your company’s growth and competitiveness.

MISSION

To increase the competitiveness of our clients through innovative and cost effective solutions of Business Process Outsourcing (BPO) services, while achieving the wellbeing of our employees, shareholders and society.

VISION

To be recognized as the leading provider of  BPO services in Latin America.

VALUES 

  • Ethics and integrity
  • Quality of services
  • Responsibility and commitment
  • Team work
  • Proactivity and flexibility

Our offices

Our Headquarters are located in the city of Caracas, Venezuela, Centro Comercial Macaracuay Plaza, Tower A, safe and conveniently located for our staff.

Our Technology

BPO LATAM has the technology and flexibility to adapt the work processes to meet client´s requirements, offering high quality and trustworthy results.

Safety of Data

Keeping our client´s information secure is our priority. We have strict safety protocols to maintain your data secured, supported by backups, firewalls, UPS and continuous maintenance of all our servers, which are hosted in first class facilities in the U.S.A.

Communication

We have a fast and reliable internet access with backup ISP in case of contingencies.

BPO LATAM has a talented team of professionals with the experience, integrity and commitment to offer our clients, BPO services of the highest quality and value.

With the support of our partner ASAP, the largest recruiting and staffing firm in Venezuela, we have a strong capacity to attract, search and select the best talent available with the required experience and skill-set to execute your particular process.

We provide our employees with the required training for their professional growth and continuous improvement.

BPO LATAM´s top management and the whole execution team are committed to meet the requirements and exceed the expectations of our clients with a service of high value. To achieve this, we focus on:

  • Continuously improving our processes
  • Maintaining our technology and operations up to date
  • Promoting team work and professional development
  • Maintaining effective communications with our clients, employees and providers

BPO LATAM’s Board of Directors assures the understanding and implementation of the Quality Policy within the organization.